Refund policy

60-Day Returns & Money-Back Guarantee

You may request a return of eligible unopened Easy Protein® products within 60 days of purchase. Products must be unused, sealed, and in their original packaging. A receipt or order confirmation is required.

Opened boxes, opened bottles, and partially used products are not eligible for returns or refunds. For shots, the original product box must be unopened; individual unused pouches from an opened box cannot be returned. An opened outer shipping carton does not by itself make a sealed product ineligible.

How to request a return

Email hello@easyprotein.com with your order number and the items you would like to return. Please contact us before shipping your return so we can provide instructions and confirm the return address. Do not send products back to the manufacturer.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us with your order number and a description of the issue. These cases are reviewed separately from unopened-product returns; our team will help arrange an appropriate resolution.

Refunds

Once your return is received and inspected, we will notify you whether it has been approved. Approved refunds are issued to the original payment method for the amount paid for the returned products, after discounts. Your bank or payment provider may require additional processing time.

If a refund has not appeared, first check with your bank or card provider, then contact us at hello@easyprotein.com.

Return shipping

You are responsible for return shipping costs for eligible unopened-product returns. Original shipping charges are non-refundable. If we provide a paid return label, its cost will be deducted from the refund rather than charged a second time. We recommend a tracked shipping service and retaining proof of shipment.

Subscriptions

The same unopened-product return requirements apply to subscription orders. Returning an order does not cancel future deliveries. Manage your subscription separately or contact us for help.

Gift cards and gifts

Gift cards are non-refundable. If an eligible returned order was marked as a gift and shipped directly to the recipient, a gift credit may be issued. Otherwise, the refund is issued to the original purchaser.